Customer Success Manager

San Francisco, California, United States · Operations

Description

You will work with the founding team to build out our onboarding flow for Directors (teachers that open their own schools) on the One Preschool platform. You will report to the CEO. We expect you to be process oriented, sharp, fast paced, incredibly hard working, analytical, adaptive, a problem solver, and open to wearing many hats.

You will be the point person for new Directors as they navigate through the setup process with One Preschool. That means ensuring they launch and fill their schools the right way. You will help them obtain a license, guide them as they make business decisions about their program (such as pricing, hours, etc), provide support as they work to set up their environment appropriately, support in finding assistant teachers, and coordinate their first day of school.

The main role of this position is to build scalable solutions for teachers to achieve success on the One Preschool platform. This requires a strong sense of product, communication skills, customer service work, and process creation.

You will work on a cross-functional team with designers, engineers, and others on the operations team. You will be expected to visit teachers in person, manage communication over Slack, email, and Facebook Groups, and respond quickly to the needs of our teachers.

ABOUT YOU

The ideal candidate can balance both the immediate needs of the company, such as growth in filling our schools, with the long term needs of the company, such as building scalable product. Experience in education is a plus.

The right person for this job is beyond excited to put in the work to succeed at a startup. You have impacted prior organizations you’ve been a part of, you are an incredible communicator, you have meticulous attention to detail, you are organized, you are a systems thinker and you immediately think about ways to automate or create a process for tasks instead of repeating them over and over.

RESPONSIBILITIES

Requirements

DESIRED QUALIFICATIONS

Benefits

One Preschool invests in our people and our culture. We provide our employees with full medical, vision, and dental benefits, option to contribute to a 401K plan, and equity in our company. We anticipate a salary of $80K for this role.

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